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X9 Webinar

Understanding the U.S. Card-Not-Present (CNP) Fraud Landscape and Identifying Key CNP Fraud Mitigation Tools and Strategies


The U.S. migration to EMV chip cards for the card present environment has shifted the focus of fraud to the CNP channel.  The 2018 Federal Reserve Payments Study reports that while in-person card fraud decreased from $3.7 billion in 2015 to $2.9 billion in 2016; remote card fraud grew from $3.4 billion to $4.6 billion.  Industry resources now estimate that U.S. CNP fraud represents approximately 50 percent of total fraud losses sustained.  Consumers are buying more goods online with their computers, tablets, and mobile devices, creating more opportunities for fraud.  Increases in CNP fraud can also have significant consequences for businesses of all sizes, which requires the need to be prepared with the proper fraud mitigation tools and strategies.  To help industry stakeholders, the Accredited Standards Committee (ASC) X9 Retail Payments Subcommittee published a Technical Report: Card-Not-Present (CNP) Fraud Mitigation in the United States:  Strategies for Preventing, Detecting, and Responding to a Growing Threat, to educate industry stakeholders on the risks presented by criminal activity and how to more effectively prevent, detect, and manage CNP fraud.  This webinar will provide an overview of the key content from this Technical Report.


Susan M. Pandy, Ph.D. Director, Payment Strategies, Federal Reserve Bank of Boston
Adam Marzolf, Director, eCommerce Fraud Risk, Best Buy
Andrew McGloin, Senior Director, North America Risk, Visa


Webinar Date: November 2, 2018 at 12 p.m. ET

Complete this form to register:

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About Our Speakers:

Susan M. Pandy, Ph.D.
Director, Payment Strategies
Federal Reserve Bank of Boston

Susan M. Pandy is a seasoned payments professional with over 16 years of experience in the industry.  As Director of Payment Strategies at the Federal Reserve Bank of Boston, she leads and directs departmental projects and external workgroups to provide the payments industry, regulatory community, and Federal Reserve System with a forum for balanced, in-depth research and analysis of market trends, policy developments, and other issues affecting the payment system, with an emphasis emerging technology, and security of the mobile/digital payments channel.  Susan has led diverse stakeholder projects and published whitepapers on the topics of tokenization, card-not-present fraud, mobile and digital wallets, host card emulation, 3-Domain Secure, and standards developments.  Susan also represents the Bank in the development of domestic and international technical standards to support mobile/digital payments and is the Vice Chair of the X9A2 Mobile Banking and Payments Committee. 

Susan previously worked for NACHA-The Electronic Payments Association for over 10 years as a critical source of expertise on all matters related to electronic and mobile commerce.  She provided thought leadership to a 100 member council program charged with advancing electronic commerce over open networks by enabling digital business. Susan shaped the council’s ability to pursue cutting edge industry issues related to data/transaction security, authentication, authorization, identity management, fraud, compliance, mobile banking/payments, and P2P payments. Susan also supported strategic initiatives related to risk management, rule making, and advanced payments solutions in exploring efforts to drive innovation in the ACH Network.

Susan received her B.S. in Political Science from the University of Toledo, her M.P.A. in Public Administration from Cleveland State University and holds a Ph.D. in Public Administration & Policy from Virginia Polytechnic Institute & State University.


Andrew McGloin
Senior Director, North America Risk
Visa Inc.

Andrew McGloin is the Senior Director of North America Risk at Visa. He manages its U.S. security roadmap and drives policy changes to support strategic initiatives in ecosystem risk management. Andrew collaborates with merchants and acquirers on efforts to reduce fraud, increase data security controls, and share cyber threat intelligence within the payments system.
Before his role in Risk, Andrew was Director of Global Interchange, accountable for Visa interchange strategy and merchant investment opportunities in the United States.
Andrew received his Masters of Business Administration from the University of Rochester, and holds a Bachelor of Arts in Physics from Colgate University.


Adam Marzolf
Director, E-Commerce Fraud Risk

Visa Inc.

Adam Marzolf is the Director of E-Commerce Fraud Risk for Best Buy.  He is responsible for Risk Strategy, Technology and Operations for, and owns the risk portfolio for all transactions coming in through the Card Not Present space.  Adams works with both internal and external partners to ensure advanced risk mitigation technologies are employed across the ecosystem, while advocating for risk avoidance techniques within the broader industry. 

Adam has been with Best Buy for 10 years, and has held several roles in fraud prevention, to include positions in technology and capabilities.